Showcasing how Monash Health employees’ partner with consumers in planning, design and delivery of health services was a key focus for Patient Experience Week.
Director of Patient Experience and Consumer Partnerships, Juliet Pellegrini, has offered insight into the benefits of last week’s activities, which included display booths, visits to wards, a Grand Round and Schwartz Round and a consumer participation poster competition.
“Patient Experience Week this year was one of the first opportunities in over 12 months to have a display booth for our employees and consumers to interact at six of our main sites and 10 community sites.
“We received overwhelming positive feedback and the display booths allowed us to showcase information relating to Standard 2: Partnering with Consumers, which is essential to the upcoming Accreditation Survey,” Juliet said.
This was Juliet’s first Patient Experience Week as Director, having been appointed in early 2021.
Juliet’s role focuses on different aspects of Patient Experience and Consumer Partnership including patient experience-focused quality improvement initiatives, health literacy, consumer participation, volunteers, and patient feedback – both compliments and complaints.
The Grand Round Presentation, with Dr Dinesh Palipana, and a Virtual Schwartz Round, facilitated by Dr Ranjana Srivastava, on ‘Memorable Patient Experiences’, were well attended and positively received by employees.
Chief Executive, Andrew Stripp, announced the winners of the Consumer Participation poster competition at last week’s Employee Forum.
The competition showcased many projects across Monash Health where teams had partnered with consumers in planning, design and delivery of health services with some great examples of collaboration between employees and consumers to create improvements.
A poster outlining Emotional Support in the Emergency Department, by Rachel Rosler, Amy Lewis and Di Treble took out first prize. This poster focused on engaging consumers throughout their patient journey in the Emergency Department through focusing on communication, culture and engagement, supportiveness and technology.
Poster Competition Winner- EMOTIONAL SUPPORT IN THE EMERGENCY DEPARTMENT (002)
| Place | Author – Main contact | Project title |
| First prize | Rachel Rosler, Director Emergency Medicine (MMC) | Emotional Support in the Emergency Department |
| Second prize | Kayla Barfuss and Alisha Mooney, Capital Projects | ED redevelopment project |
| Third prize | David Witte, Monash Imaging | Falls informatics. |
| Wade Horton and Dacielle Johnstone, PICU | Sexton Scholarship: Improving communication with families in PICU. | |
| Fourth prize | Anthony Pham and Naomi Dobroff, EMR Team | Consu-EMR involvement in EMR implementation |
| Alyce Bowtell, Clinical Nurse Educator Monash Heart | Education for Consumers with Plural Drain | |
| Darren Williams and Eddie Law, Capital Projects | Multideck Car park expansion and upgrade |
Congratulations to all winners of the Consumer Participation poster competition.
Approved by Dr Anjali Dhulia.