Water

Overview

Western Downs Regional Council supplies over 4,000 million litres of water within the region. This section provides information on all Western Downs Regional Council water supplies as well as information relating to water quality. Information can also be found for connecting water to your property as well as reporting leaks found at the meter.

Water Connections 

To apply for a new standard water connection to your property, or to obtain a quote for a non-standard connection, visit your local Council Customer Service Centre or phone Council on 1300 COUNCIL

Fees and charges are applicable to all of Council’s water service areas unless otherwise stated. All charges are inclusive of GST where applicable. Please refer to Councils fees and charges register. 

Water Charges 

Council provides access to water throughout the Western Downs Region. Residents who are connected to the public supply will have their water usage calculated by their water meter and charged for their water usage annually by way of water notices. 

Part A

An annual supply charge of $516.10 for a standard (20mm or 25mm) connection is charged through the bi-annual rates notice. 

Water Charges for larger meter sets may be located in Council's fees and charges.

Part B

Find out more

Water Restrictions

As of midnight Tuesday 24 April 2024, Council’s Water Restrictions apply as follows:

Normal

Brigalow, Chinchilla, Condamine, Dalby, Dulacca, Flinton, Glenmorgan, Jandowae, Jimbour, Kogan, Meandarra, Miles, Moonie, Tara, The Gums, Wandoan, Warra, Westmar.

Conservation

Emergency

All consumers connected to a Council Supply are advised that authorised Council officers will be monitoring adherence to the restriction program. All consumers are requested to abide by the restrictions, as failure to do so will incur a fine. The restriction levels adhere to the Water Restriction – Council Policy as adopted by Western Downs Regional Council. More information on current water restrictions can be found in the Public Notice - Changes to Regional Water Restrictions(PDF, 136KB)

Check out the below factsheets for watering times and to find out more information on water restrictions in your area.

Normal Level Restriction Fact Sheet(PDF, 124KB)

Conservation Level Restriction Fact Sheet(PDF, 123KB)

Emergency Level Restriction Fact Sheet(PDF, 122KB)

Water Supply Levels

WATER SUPPLY

TARGET (Litres per person per day)

ACTUAL USAGE
(Litres per person per day)

AVAILABLE CAPACITY

Bell

300


284

Koondaii Dam 100%

Chinchilla

480

401

Weir 100%

Condamine

480

311

Weir 100%

Dalby

480

345

Weir 100%

Jandowae

480

245

Dam 100% 

Miles

480

413

Weir 100%

Tara

480

616

Lagoon 100%

Wandoan

480

662

Ground Water

Warra

480

176

Dam 82%

Information updated: 14 January 2025

 

Exemption from Water Restrictions

Sometimes, circumstances arise when customers are unable to adhere to current water restrictions. Council understands this and has in place exemptions from water restrictions. Customers connected to WDRC water supplies may apply for an exemption to water restrictions under specified circumstances.

Please note: An application for exemption takes ten (10) days to process.

 

Reporting

 

Water Standpipes

 

Water Tank Rebate 

Western Downs residents looking to install a rainwater tank on their property will be offered a significant rebate under a common-sense plan to boost resilience by Western Downs Regional Council. 

The Rainwater Tank Subsidy Scheme continues as part of the 2024/25 Council Budget, offering a generous incentive to help increase water storage across the region. 

The rebate amount varies between $500 and $2,000 depending on the total litreage of the tank/tanks and if the tank is to be installed in one of Council's non-potable water networks. The rebate applies to new tanks only, and will be made available on a first come, first serve basis. 

Please note the reimbursement amount is dependent of the total litreage you are applying for and not the number of tanks. For example, two 5000L tanks are equivalent to a total of 10,000L of water storage and would therefore entitle you to a $750.00 reimbursement. 

The rebate will only be available through a pre-approval process and reimbursed when proof of purchase is provided. Application must be made prior to the purchase of the tank. No retrospective payments will be payable. Council will also attend the property to ensure the tank is fully installed and operational. 

Applications must be submitted via Council's Online Grants Platform. 

Apply Now

Rebate Types 

GRANT TYPE

AMOUNT

OPENING/CLOSING DATE

5,000 litres and greater

$500

1 July 2024 / 30 June 2025

10,000 litres and greater

$750

1 July 2024 / 30 June 2025

20,000 litres and greater

$1000

1 July 2024 / 30 June 2025

40,000 litres and greater*

*This grant is only available to residents connected to Council's non-potable water supply schemes

$2000

1 July 2024 / 30 June 2025

Frequently Asked Questions 

 

Water Treatment in the Western Downs 

Council supplies both potable (drinking water) and non-potable (not for drinking) water to residents located in townships across the electorate. 

Brigalow, Flinton, Moonie, Westmar, Kogan, Meandarra, The Gums, Dulacca, Jimbour, Kaimkillenbun and Glenmorgan all have non-potable water supplied to their homes. Each resident in these communities is responsible for providing their own drinking water supplies. The majority of residents capture and store rainwater in tanks for drinking water purposes. 

The communities of Bell, Chinchilla, Condamine, Dalby, Jandowae, Miles, Tara, Warra and Wandoan are provided with potable (drinking quality) water which is required to meet the Australian Drinking Water Guidelines (ADWG). 

Why Is Water Treatment Required?

Water treatment involves the removal of contaminants and potentially harmful microbes that may impact a person's health either in the short term or the long term. 

The amount and/or type of treatment that raw water requires depends on what needs removing or adding to the water so that it meets the Australian Drinking Water Quality Guidelines and Council's Drinking Water Quality Management Plan. 

Water treatment plants are designed to offer a range of treatment processes to suit the water supply source. 

Plants may treat the water using one or a combination of processes such as: 

  • flocculation; 
  • sedimentation;
  • filtration; 
  • desalination; 
  • pH correction and disinfection. 

 

    

Regional Water Treatment Plants 

Community

Source

Process used

Chinchilla

Condamine River &
Charley’s Creek

Flocculation, sedimentation, filtration, pH correction, UV, disinfection and fluoridation

Miles

Gil Weir
Dogwood Crossing and Bore

Aeration, flashmixing, sedimentation, filtration, pH correction and disinfection

Desalination – pre-treatment (chloramination), UV, Ultra-filtration, 2 stage reverse osmosis, blending, pH adjustment, stabilisation, disinfection

Condamine

Condamine River

Coagulation, carbon dosing, sedimentation, filtration, pH correction and disinfection

Wandoan

2 Bores

Two treatment processes:
1. Aeration, flocculation, sedimentation, sand filtration and disinfection.
2. Aeration, addition of potassium permanganate solution for manganese treatment, filtration and disinfection

Dalby

Condamine River

Flocculation, sedimentation, filtration, pH correction, Fluoridation, UV, disinfection and fluoridation

 

Dalby

Desalination

Water is filtered through multimedia filters and 5 and 1 micron filters before passing through the 2 stage reverse osmosis system. Approximately 20% of water is wasted in the concentrate stream along with the rejected salts, used for filter backwashing or sent to the evaporation ponds. Desalinated water is aerated to remove carbon dioxide in solution thereby improving the pH.

Bell

3 bores

Disinfection only

Bell

Koondaii & Cattle Cr reservoir

Aeration, sedimentation, filtration, pH correction and disinfection

Warra

Condamine River

Aeration, sedimentation, filtration, pH correction and disinfection

Jandowae

Jandowae Cr reservoir

Aeration, sedimentation, filtration, pH correction and disinfection

Jandowae

4 Bores

Used as emergency back up only – disinfection only

Tara

Lagoon & Bores

Treatment Plant A – flocculation, clarification, filtration

Desalination – pre-treatment (chloramination), UV, Ultra-filtration, 2 stage reverse osmosis, blending, pH adjustment, stabilisation, disinfection

Water Mains Flushing

To report dirty water or for any other issues or information regarding what could be going on in your neighbourhood, please call our Customer Service Centre on 1300 COUNCIL (1300 268 624).