Travel alerts

Noumea Airport Closure

We are aware of reports of current unrest in Nouméa which has led to the closure of La Tontouta International Airport. At this stage Air New Zealand services are unaffected and our flight Saturday 18 May is continuing to operate as scheduled. 

How can you keep updated?

👉 Check the status of Air New Zealand flights here

👉 Keep an eye on your flight details on the Air NZ app

If you would like to make changes to your travel plans in light of these events, you can opt for one of the following by making contact with us:

👉 Choose to move your travel dates within 7 days of your original departure.

👉 Credit: You'll have a whole year to book your next journey and another year to travel.

Thank you for your patience and understanding. Kia haumaru 💜

New screening process at Auckland International Airport

We are supporting our Aviation Security Team at Auckland International Airport, to advise they will be using updated screening equipment as part of the departures process from Wednesday 1 May. 

There will be additional staff and signage available to assist travellers with the changes, which includes being able to leave all electronics  (laptops, cell phones, iPads) and liquids, powders, aerosols and gels (100 ml or less container size) in your carry-on bag, rather than having to remove these for screening.

As the new equipment is introduced, you may experience a slightly longer processing time and so we encourage you to make your way through to the departure area for screening as soon as you have completed check-in.

Important information about travel to and from Chicago for April 2024 - October 2025

We've made the difficult decision to extend the pause on our direct services between Auckland and Chicago which was due to resume from 25 October 2024.

Unfortunately, ongoing challenges with the availability of Rolls Royce Trent 1000 engines on our 787-9 aircraft means we haven’t been able to return to our Chicago route in October as expected. We anticipate returning to Chicago when we receive our new 787 aircraft from Boeing, currently expected in the second half of  2025.

Next steps:

👉There's nothing you need to do. We will send you an updated itinerary within the next 5 business days.

👉 Keep an eye on your flight details on the Air NZ app

If your booking was made through a travel agent or third-party online agent, please reach out to them directly to confirm your options.

Rethinking your travel plans? Below are your options 👇

Travel credit: Would you rather postpone your journey? You can do so by cancelling your flight and opting for credit through Manage Booking. You'll have a whole year to book your next journey.

Refund: Would you like to change your plans altogether? You can do this by getting in touch with us here.

More information on how to apply for a credit or refund can be found here: Air New Zealand Refunds & Flight Credit | Request or Redeem Credit

Thank you for your continued support.

We know it's not the news you wished for before your travels, rest assured, we're refuelling our efforts to ensure your journey takes off as soon as possible 💜

Return of two International services:

We would like to welcome the return of our seasonal services to Hobart and Seoul in October 2024.

We will be operating three direct flights a week to both destinations until March 2025.

To book your journey with us to these seasonal destinations, you can visit our website here

Disrupt Reimbursement Consideration

If your journey has been disrupted for a controllable reason, e.g. engineering, or crew shortages, and your new itinerary requires you to stay overnight in a place you do not reside, our airport team will be working hard to secure accommodation for you.

Over peak travel periods, availability is extremely limited and you may be required to source your own accommodation.

As a guideline, we recommend $250.00 per room and $90.00 per person, per night for meals. This is a recommended amount only, and all expenses must be reasonable and supported by itemised tax invoice receipts. Please retain all itemised tax invoice receipts, as they are required for reimbursement consideration.

To submit your reimbursement request, please visit here to do so. Alternatively, you can visit here for details on how to submit your claim through our messaging channels.